RETURN & REFUNDS
UNQfashion.com wants you to be completely at ease when buying products from the UNQFASHION Brand. Our returns policy guidelines take care of all your concerns in the most efficacious and effective manner. Our constant endeavour is to achieve highest level of customer satisfaction when shopping at UNQfashion.com.
All returns should fulfil the following conditions enumerated below for a better understanding:
- The Products must be in unused, unworn, unwashed condition other than trials.
- The Products should be in undamaged condition without any stains.
- The Products should be returned with all original tags and packaging intact.
- The Product should be packed along with the Original invoice.
For all Return/Replacement related matters, Our Quality Assurance team will take the final call on whether to approve or reject the same upon evaluation. The returns will be considered valid only if the Product delivered meets the specifications outlined.
The refund amount on a successful return will be credited to you in the form of a credit voucher to your cash back account on UNQfashion.com. The credit would not be transferrable and would be usable only on your user ID on UNQfashion.com.
Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods.
TIME PERIOD OF RETURN
You can return any Products ordered from UNQfashion.com within 30 days of delivery. Returned Products must be unused, unworn and unwashed, and returned with all original packaging and tags that they were shipped with. To ensure that your returns are accepted by our Quality team, please ensure you take adequate measures to ensure your Product trial does not affect the original condition of the Products in any way. Actual colors and dimensions may differ from screen image of the Product on account of different screen resolutions, photographic techniques, color settings etc.
PROCESS OF RETURN
Contact our call centre to apprise us of any issues with the Products you have received and would like to place a return request for. Once your return request has been placed, it usually takes about 2 – 7 days to organize a pickup depending on the location .Allow for about 3-4 days for delivery to UNQfashion.com. In case we are unable to arrange for a free pick up and you are shipping the Product back on your own, the delivery time would depend on your chosen courier.Free pickup facility available at certain locations.
From the time that we receive your returns and subject to approval by our quality team , your returns would be processed and the refund credited to your UNQfashion.com cash back account within 5 working days.
We do not charge any fees for pickups arranged for, and serviced by us. In case we are unable to arrange for a free pickup,you can ship your return product back to us yourself, a shipping cost of Rs 100 would be reimbursed as part of your return refund amount to compensate to some extent for the inconvenience caused to you.
That said, we do encourage you to use our logistics partner Bluedart Courier Services Limited for returns as that allows us to track your consignments and process your request much faster.
On successful processing refund, the refund amount of item value plus self-shipping reimbursement (if you have shipped your return back yourself) would be credited to your UNQfashion.com account as credit vouchers. You would be able to use this credit voucher on any of your subsequent purchases on UNQfashion.com.